🔒Client Expectations & Best Practices

To foster seamless collaboration and deliver exceptional results, we kindly request that clients adhere to the following guidelines throughout the project. These standards ensure we maintain creative integrity, uphold production quality, and streamline workflows, enabling us to achieve outstanding outcomes together.

1. Respect Project Scope and Direction

Avoid shifting the core brief, tone, or direction once work is underway without a formal scope revision.

2. Submit Quality Assets

Provide high-resolution, properly licensed, and uncompressed media. Compressed or low-quality assets reduce final output quality.

3. Follow File Naming and Organization Standards (See Supporting Document A)

Do not upload disorganized or inconsistently named files. Use the naming conventions to keep assets traceable and editable.

4. Consolidate Communication (See Supporting Document B)

Stick to the agreed feedback platform (AVAir, Dropbox Replay, or email). Avoid splitting feedback across platforms.

5. Provide Timely and Specific Feedback (See Supporting Document C)

Delayed or vague notes slow down progress and can lead to misaligned deliverables.

6. Refrain from Scope Creep

All new requests outside the original agreement must go through a formal addendum and timeline adjustment.

7. Respect Review and Approval Processes (See Supporting Document D)

Use only the provided tools for review. Do not share work-in-progress externally unless approved.

8. Don’t Expect Instant Turnarounds

Urgent deadlines must be pre-approved. Rushed delivery without notice is not guaranteed.